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Cardboardboxes4U.com has earned a reputation for fast and accurate shipping. We’re committed to shipping our products to you as quickly as possible.To accomplish this, please consider these points when deciding the best shipping method for your order: Orders submitted before 1pm MST (EXCLUDING weekends and holidays) ship the same business day excluding “custom box” orders. We cannot guarantee same day shipping. If you need your corrugated materials and packaging supplies delivered by a specific day, please select a shipping method based on your order – shipping the day following the day you place it, not the same day. Shipping time is calculated in business days. Weekends and holidays are not included in the calculation. The day of pickup is not included in shipping time. (If FEDX or UPS picks up a 3-day order on Tuesday, they’ll deliver it on Friday.) Ground shipping takes up to 1 to 4 business days usually, depending on shipping zones. If you need your order by a certain date, consider selecting an upgraded shipping method to ensure you receive product on time. If you have any questions about shipping methods, contact our Customer Service team before placing your order via email at: info@cardboardboxes4u.com or (888) 333-9513 ext 2 Refused Delivery Change Unshipped Order Cancellation of Unshipped Order Returns Policy Refunds Restocking Fees Here's how we do that:
Our customer service/order staff are not trained nor authorized to accept return authorization requests over the phone since returns are authorized by a separate department. All requests for returns MUST be made in writing by email by going to our contact page email. NO authorizations will be given verbally over the phone. Product Warranties Cardboardboxes4u.com agrees to furnish a replacement for, but not remove or install any product or component thereof, which, upon test and examination by cardboardboxes4u.com or its authorized agents, proves defective. Cardboardboxes4u.com will NOT be liable for any loss, incidental nor consequential damages of ANY kind, whether based upon warranty, contract negligence, shipping damages and arising in connection with the sale, use or repair of the packaging material products or corrugated containers/boxes. This warranty does NOT extend to or apply to custom boxes converted out of corrugated fanfold material. False score lines and fanfold score lines do not inhibit or compromise the strength or performance of a converted shipping box. Cardboardboxes4u.com will not warranty custom corrugated shipping boxes converted from fanfold material based on cosmetics and additional fold scores that may or may not randomly appear in custom or stock ordered boxes. This warranty does not under any circumstances extend to any product sold by cardboardboxes4u.com which has been subjected to misuse, neglect, accident, improper handling or use, including shipping damages. Boxes purchased that are used for shipping or containing products that exceed weight guidelines and burst and stacking test requirements. This warranty does NOT extend to or apply to any product or item which has been altered or misused. General Issues for All Return Types I. Products returned without prior authorization (via the issuance of an RA #). The RA # must be prominently displayed on the exterior of the return shipping container/box. Returns received without an RA # on the outside of the box will not be credited nor returned. II. Products returned that were not listed on the original return authorization request. III. Products not purchased from Cardboardboxes4u.com. IV. Products returned 30 days after shipment of product. V. Freight charges. All returns must be shipped prepaid and insured at the customer's expense. Cardboardboxes4u.com will not accept COD returns nor will it be responsible for any lost or misdirected returns. Cardboardboxes4u.com reserves the right to delay issuance of credit pending manufacturer's inspection and approval of credit for the product(s) returned. Return Instructions Here's what to do if you need to return the products which were purchased: Prior to returning the product Be sure to indicate the product description, the stock number, the quantity, the date purchased and the reason the product is being returned. RA Numbers are valid for 30 days subsequent to the email stamp and date the form was sent to you by us; however, please review the specific time restriction above based on the return. (Any request to return merchandise subsequent to the 40 day limit will be denied. Once a RA is issued the customer will have 30 days to exercise the RA and return the products). Please Note: NO credit will be given for merchandise or products returned without an RA Number or for products not specifically listed on the Return Authorization Request. Be sure to specify in your request all products you would like to return. You will receive an email from us within 24-48 hours (excluding holidays & weekends) with your RA Number, along with complete return instructions.
Cardboardboxes4u.com Make sure your RA Number is prominently displayed on the outside of the box. To expedite your credit, please include a copy of your original invoice inside the box. Sorry, COD shipments will NOT be accepted. Cardboardboxes4u.com will not be responsible for any lost or misdirected returns shipped to us so please be sure to insure your package! Note on International Returns: All packages being returned to Cardboardboxes4u.com from outside the USA MUST be marked on the OUTSIDE of the box as a "Return of Merchandise" to avoid additional taxes, customs/duties and brokerage fees. Any paperwork filled out for shipment should also indicate that it is a return of merchandise previously purchased and the date of the original purchase so there is no confusion that this is a return of merchandise on which customs/duties have already been assessed and paid. Any international returns not identified as returned merchandise will be subject to a chargeback to the customer of any taxes, customs/duties and brokerage fees assessed to Cardboardboxes4u.com. Once we have received your return, conducted an inspection of the returned product(s) and verified that your return meets the above guidelines, a refund for the returned product(s) will be issued to the same account used to make your original purchase. All applicable sales taxes (if any) will also be refunded. Sorry, no credit will be issued for any freight or other charges. You will receive an email from us indicating the amount credited to your credit card or PayPal account. Please note that credit on your credit card statement may not appear immediately, depending upon the policies of your credit card issuer. If you have any questions regarding any of the above return policies, please send us an email by going to our contact page and filling out the contact form including the comments section. |